The gas company informed me that I had at least one gas leak in an old house I inherited several years ago, and therefore the gas would not be turned back on until the leaks were repaired. I live in the San Fernando Valley where the weather has been in the triple digits, lately, resulting in warm water even though the gas was off, which was lucky because it took me three weeks and several plumbers’ estimates before I found David, the owner of Tip Top Plumbing. There are three structures on my property: a house, a guest house, and a garage with an office, housekeeper’s quarters, and a laundry room, and there are gas lines running both above and below ground to all three of these structures. Given the age of the pipes, how many of them there are, and how many directions they run in, I knew this could be both a plumber’s nightmare and a plumber’s dream: a nightmare because old gas lines can be a challenge for several reasons, and a dream because this makes it easier to convince a homeowner that more needs to be done than is actually necessary. Just as I feared, before I called David/Tip Top, every plumber who came out and gave me an estimate wanted to do a lot more, and charge a lot more, than I suspected was called for.
My suspicions were reinforced when I started to do some research into how gas leaks can or need to be fixed, depending on the type, location, and condition of the pipes. My research paid off, and my suspicions confirmed, when I finally called Tip Top and David came out to look at the problem. He not only told me what needed to be done, but he also told me what didn’t need to be done, and what could be repaired instead of replaced. Different from what the other plumbers who gave me estimates told me, what David told me was in line with what I read on the Internet and watched on YouTube. I’ve had to hire many plumbers over the years, and in my experience no other plumber was as informative, honest, and, bottom line, ethical as David, and his estimate was approximately half what the other plumbers quoted me. The work, itself, was excellent. I am not a plumber, but you don’t have to take my word for it—the man from the gas company who came out to check if there were still any leaks, and to make sure the work was up to code, told me that Tip Top had done an excellent job. About the cleanup: When the Tip Top plumbers were finished, you could not tell that sections of brick walkways had been removed, plants uprooted, trenches dug through gardens and under fences, and mounds of dirt, old pipe, and other debris had been piled up everywhere. Everything, living or not, was back in place and looked as if they had never been removed, and all areas were left neat and clean. None of the plumbing companies I hired in the past were nearly this meticulous in cleaning up after they had completed the job.
An honorable mention needs to be given to Willy, the job supervisor. The work took several days, and Willy showed up several times each day to inspect the work, etc. When the work and cleanup were finished, he came back the next day to do an overall inspection. My husband had noticed that a sprinkler head had been broken in one section of the garden and an exposed sprinkler pipe had also been broken in another section of the garden. He pointed these out to Willy who then immediately went to the local hardware store and paid retail for parts to do the repairs. Even though we told him that he didn’t need to repair these sprinklers because we had permanently shut them off when we had drip irrigation installed, he repaired them, anyway, and did an excellent job. He told us that anything Tip Top plumbers break, Tip Top repairs or replaces, period; of course, at no charge. As we all know, a plumber who is both excellent and ethical can be hard to find. You will find such a plumber in David, along with his excellent team, when you call Tip Top Drain Pros & Plumbing Experts.